[MemphisPapa]

Thanks everyone for the replies and support. Asking for a refund started three months ago, but it only prompted an empty promise to expedite my delivery. I talked to the credit card company today. They are going to file the dispute, but really the normal time limit is 60 days after the end of your billing cycle. I have additional challenges because the charges don't match my invoices. The totals match, but the bill was run in smaller chunks to get to the total on the invoice with multiple quantities and line items (the dates are off too). I should have seen the signs. Last word from BestGo was that the order has shipped, but for some reason there is no tracking available (same answer as before). Maybe this time will be different.:-)

[mizlplix]

Yah, EV******** advertises here. I ordered some Headways. After a week, I emailed ??? Three days later I got a DHL tracking number. It took 3 more days to show the stuff was in Hong Kong. It is still sitting there.

I guess Hong Kong is the jumping off point to America.

When my IPAD was ordered, 2 days later I got a track number, 2 days it was in Hong Kong, 2 days later it was in Alaska. Then Seattle and finally Phoenix and Mesa.

Just like clockwork.

After my Headways leave Honk Kong, they are due to go to Innsbruk, Austria....WTF???? Then who knows where after that.

I once ordered a package from Scotland, It had a Bangalore stamp on it....

GO figure.

My guess is it all depends on the shipper they use and how well they bribe Chinese customs in Hong Kong.

My .02 worth, Miz

[3xe-electric-cars]

My experience with China is overall very good - maybe because we cooperate only with big/checked partners.
That is true that sometimes our orders travel all over the world to get from there, but finally it gets to destination.

Typically we don't use biggest logistic companies (DHL, etc), because their procedures can ground your devices for a looong time. If they are not sure if they can... they sit and do nothing until you prove they can...

[MemphisPapa]

Today, I have an email that my batteries were sent in the belly of a passenger plane and are waiting for me at the air port. I didn't know you could send hazardous materials on a passenger plane. I seriously doubt they are labled properly and the copy of the air bill I have isn't signed. Looks like, no matter what you buy or who you buy it from, each DIY EV has a story. Mine sure has a whopper and it is't even finished.

[ricklearned]

I ordered some Headways from bmsbattery.com and they came via DHL within 5 days. They were labeled, "Wheelchair parts". LOL

[3xe-electric-cars]

@MemphisPapa: So there is a light in the tunnel... and I hope it is not a train

@Ricklearned: I've seen different descriptions, but your one is great ! Some time ago we got package of "car parts", "electronic parts", "energy storage", ... etc.

[MemphisPapa]

So today the 32 boxes of "power supply / without battery" are at the Airport. They came on a commercial passenger flight with an airway bill clearly declared as non-hazmat. I'm waiting to hear from a customs check. I'm concerned that if the custom declaration doesn't show batteries, I could be implicated in an illegal import. If it does say batteries, they could be subject to fines or confiscated. What a crooked company. I found out that the same set of batteries were denied export in HK due to the presentation of a "fake" MSDS. Does anyone know anybody with BestGo batteries?

[3xe-electric-cars]

I don't think it could bring you any problems.

It is not your fault that they marked it in custom delcarations as something different. It is more related to responsibility on the other side of ocean. They paid for shipping of non dangerous goods.

In US you should deliver copy of commercial invoice from seller and possibly some payment confirmation (credit card or bank transfer confirmation). It supposed to be enough to calculate customs and duties.
This is how it works in Europe.

If I missed something - just let me know.

[mizlplix]

But what happens when you order cells, they come from China and they are delivered at less than 2.5 volts/cell?

What if the lithium cell charger fails to sense them and will not charge them?
(even though it works on your other cells you already own)

What do you do if the supplier tells you that "we only sell good cells, all cells were checked and were 3.3 Volts before delivery"?

An amicable resolution seems out of the picture at this point.

Miz

[MemphisPapa]

Mizlplix,
My greatest fear now is that the cells shipped are junk, always were junk, and the whole thing was intended to hang in customs so I would never see what was sent. My trust in BestGo is long gone and the best I hope for is a refund. Nothing has been provided to show any quality measurement and I have repeated examples of questionable ethical practices. I even have an email from BestGo explaining that they lied on the shipping labels to avoid special handling and customs trouble. I'm supposed to hear if the shipment that came on a commercial airliner clears customs tomorrow. I'll be sure to provide an update.
Thanks.