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Howdy Paul, welcome to the forum.
Do you have a handheld voltmeter with which you could measure the voltage of each cell? If so then make a list of the readings while at rest (with no recent charging or discharging event), and post it up here so we can see how they align.
Some TCCH/Elcon chargers seem to push the voltage too high, not sure if it is a calibration or software issue, but the result is chronic over-charging that in time causes cell imbalance such as you have experienced. Hopefully your BMS has limited the charging such that no permanent damage has occurred.
Depending upon your cell imbalance it may be possible to individually bleed off the high cells and resume operation with a modified procedure due to the defective module.
Do you have a handheld voltmeter with which you could measure the voltage of each cell? If so then make a list of the readings while at rest (with no recent charging or discharging event), and post it up here so we can see how they align.
Some TCCH/Elcon chargers seem to push the voltage too high, not sure if it is a calibration or software issue, but the result is chronic over-charging that in time causes cell imbalance such as you have experienced. Hopefully your BMS has limited the charging such that no permanent damage has occurred.
Depending upon your cell imbalance it may be possible to individually bleed off the high cells and resume operation with a modified procedure due to the defective module.