I'd be surprised if they shipped stuff they knew was broken.
That they knew was garbage? Probably not.
But they've been selling things that they picked up at auction that they didn't test, that are broken, and then making the customer spend their time and effort troubleshooting and repairing them, and then meanwhile ignoring all calls and emails from said customer for weeks.
Not just one fluke, but, every item they sold a customer recently.
What specifically should we steer clear of, Matt?
Judging by them both selling broken items and then ignoring customers who call about fixing, returning or repairing those items, I'd say specifically steer clear of EV West in general. They are not acting with integrity across the board.
Here's one example from the community:
Electric Supercar
Starts with batteries, goes onto a faulty inverter. They had him spend a day swapping out for gold pins as their suggested repair, and then when that didn't work, have ignored him for going on 3 months now. Which is especially troubling considering that the above conversations seem to have happened within the last month, meaning they're not too busy to answer calls and emails about making more money, they're specifically avoiding customers that have problems with faulty products they sold.
He sends about 2 emails a week, 8 over the last month. No reply.
He's left 2 voicemails. No reply.
He's spoken to reception and left messages with a human. Twice. No reply.
It's that, or Snowdog is making the whole thing up, which, judging by his overly genial, open, and generous character, I'd say is far less likely.
This is the 2nd or 3rd customer this year I've heard having serious quality and communication/accountability issues with EV West.