[Soundboats]

Well, ... since I started this chain I thought it was time to chime in again.

I did not intend to get into a discussion between Soliton and NetGain controllers. That is for a different thread. My concern was whether folks were actually receiving their NetGain controllers. All I had was a 1 sentence statement that I would get my controller in mid-October and then another e-mail (after I begged for a response) with one sentence saying it would be the end of November; no explanations, no apologies, no updates. This was from EV source which is run by the same folks who run NG controls.

If what I read in this thread from NG controls is correct then this is very bad customer service at a mininum. Given all the problems with EV components and other EV companies not producing I think I was right in being worried.

 

[Soundboats]

Chris and others in the manufacturing business.
I understand there can be problems with suppliers and parts that delay production. However that does not excuse letting your customers "hang out there" for 3 1/2 months without any information. I would be much readier to accept the delays if I was informed about the issues. We are not mindless consumers who just fork over the $$ and behave like sheep. Remember one bad sales experience is more damaging than 10 good ones.