These chargers have lots of options. First we need to know how it is programmed. Can you take a picture of the lable on the side with the charge curves. They can be set for different number of cells and thus change the output voltage. The LED will flash red several times when AC is first connected, then the LED will flash green once. The number of red flashes denotes the present curve. e.g. If the red flashes three times, it means the present curve is curve 3, and so on. 10 charge curves are only available for volume order instead of sample order. To choose another curve, please cut off the power supply first, then uncover the label, pressing the button while connecting the power. If you want to choose curve 3, release the button after the 3rd LED Flash.