Well if its a technical issue it is up to the manufacturer but the reseller should then get the information as the manufacturer has an obligation. If they don't deal with it then it's BS. So you see, in the end it is up to the manufacturer. But if you buy from a vendor then the vendor must help rectify the issue with the manufacturer then the buyer. Any updates or returns for faulty products should be replaced at the manufacturers cost.Actually its up to the reseller. Elithion provides support for direct customers.
Have you checked all wiring to make sure nothing is loose? If an interlock briefly disconnects, it will fault.
Who did you buy it from? EVComponents? Someone else? We really need to know so I can let Davide know you're not getting the help you need.thank you for feed back. the reason im asking anyone out there is because this whole project is a pain since day one. everytime i try to get a hold of any help or parts seems to be like pulling teeth.i have more less did all the figuring out on my own with a little guidence on the way. i have checked all the wires on the bms and it only seems to do it only some times.i fugured someone might have had the same probles before.i will call elithion and pay the 50 hr instead of waiting around for a call back from the distrubter though.so i will keep trying to figure something.lol thank you though it is true that the place i bought it from you would think would help.
Hello (sorry, I don't know your name),i have the lithiumate bms and every now and then the interlock light comes on and the boards are shut down. does anyone know why it does this and how to reset it?
Oh yes we do!It's a shame you have to ask this forum for "support". That's a very expensive equipment & the manufacturer should at least have a hot line for tech support.
Sure as hell didn't offer me free support. Wanted $50.00 per 15 mins for a product I just paid $2500.00 for.Oh yes we do!
We give full, free support, in all forms, to all of our customers.
We also offer free tech support (through our forum) to other companies' customers, even though it's their responsibility, not ours.
And, we even pay Travis Gintz to give free tech support to people screwed by that *&%$#! you-know-who (even though we never got paid $ 12,700 for that product).
With all these options, I do not understand why people feel the need to come here to ask for support.
As I said:Sure as hell didn't offer me free support.