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The motor has 3 phases and there are 3 hall sensors attached internally with the windings to measure magnet position as the shaft rotates and used for motor commutation. Unless there was an error at the factory it should not be necessary to mess with the hall sensors to get the motor to spin--that timing is set and fixed with epoxy.
An encoder could be added to either the motor or the drivetrain shaft to measure shaft angular position, to sense rotational direction, and to calculate shaft speed.
It's not clear where your encoder is mounted, and i'm not familiar with your controller, but it sounds like you solved the problem with a little bit of trial and error, and didn't let out the magic smoke...
An encoder could be added to either the motor or the drivetrain shaft to measure shaft angular position, to sense rotational direction, and to calculate shaft speed.
It's not clear where your encoder is mounted, and i'm not familiar with your controller, but it sounds like you solved the problem with a little bit of trial and error, and didn't let out the magic smoke...