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1,656 Posts
I solved it, posting a follow up for anyone who needs it:
Thank you for making the internet a better place.

There is nothing more frustrating than "Oh, this person had the same problem. But they never say whether it got fixed." Or "Oh, they say 'thanks' and tell you it's fixed now but don't tell you what they did."

And, you doing that encourages others to do the same thing.
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