That seems to be the issue the server will not see it. It asks for a QR code but this one has no code. I even tried pasting the ID when I connected to the wifi area. So looking for suggestions on how to connect to the server.
They should respond unless it's stolen/pirated. Most companies are on holidays right now, so I'd wait a bit. Not sure of the origins of the box, but anything that homes to a server, which is pretty much anything on an app that you can access from anywhere, is a brick unless the company allows you server access. If the Juicebox is a webserver in itself, different story, but you said it ran an app vs in a browser window.
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