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Who did you purchase this from? The only reason I ask, is they're usually great resources for support.
Do you have a current sensor? and is it reading properly? I know that with the Elithion BMS, it won't calculate SOC correctly if it doesn't have a current sensor, so it's more or less just a monitor. Also, there might be a "snap" setting where below a certain voltage it will snap to 10%.
It sounds like something might not be configured correctly at the very least, within the Orion.
Do you have a current sensor? and is it reading properly? I know that with the Elithion BMS, it won't calculate SOC correctly if it doesn't have a current sensor, so it's more or less just a monitor. Also, there might be a "snap" setting where below a certain voltage it will snap to 10%.
It sounds like something might not be configured correctly at the very least, within the Orion.