Re: [EVDL] I'm having big problems getting parts and service from Electro Automotive
Re: [EVDL] I'm having big problems getting parts and service from Electro Automotive
I've had dealings with them in the past. They can be slow and calling or
emailing them can be trying. My experience has been that Bill won't call
back for days usually but eventually I always got a hold of him. Mike Brown
was much easier to get a hold of. All of this was the end of 2008 - middle
of 2009 or so.
On Mon, Sep 27, 2010 at 11:53 AM, Al Swackhammer
<[email protected]>wrote:
> Good morning George, I am so sorry to hear of, yet another victim of EO.
> I am sorry to say I deleted all numbers I had for them to not remember how
> terrible they treat their customers. I just found Bill Lentfer's number.
> Try 831-251-8656. Try calling without using Caller ID. Here it is
> something like *69. Not sure what it would be in AK? He was hired to be
> the go to guy for EO. I to waiting endlessly for parts that would come
> only to be machined incorrectly. Some parts three times. If they have gone
> under, it would be of at least one problem, mismanagement. They care for
> you until they receive money from you and then it is a long time before you
> get product. And some of the product is the cheapest crap I have ever seen.
> i.e. the multimeter straight from Harbor Freight for $4. I still have
> stuff I can't use and for the beginner one does not know what you need or
> not. Good luck with Bill's number.
>
> I read many reports on the internet about the misgivings of EO and to be
> careful of their dealings. I wanted an Azure system and they are the only
> player in the US. Which is too bad for Azure. I know I would go elsewhere
> to get their system if to do it over again. So you are not the only one at
> least from the past. My advice is to be vigilant and do so with tenancy.
>
>
>
I've had dealings with them in the past. They can be slow and calling or
emailing them can be trying. My experience has been that Bill won't call
back for days usually but eventually I always got a hold of him. Mike Brown
was much easier to get a hold of. All of this was the end of 2008 - middle
of 2009 or so.
On Mon, Sep 27, 2010 at 11:53 AM, Al Swackhammer
<[email protected]>wrote:
> Good morning George, I am so sorry to hear of, yet another victim of EO.
> I am sorry to say I deleted all numbers I had for them to not remember how
> terrible they treat their customers. I just found Bill Lentfer's number.
> Try 831-251-8656. Try calling without using Caller ID. Here it is
> something like *69. Not sure what it would be in AK? He was hired to be
> the go to guy for EO. I to waiting endlessly for parts that would come
> only to be machined incorrectly. Some parts three times. If they have gone
> under, it would be of at least one problem, mismanagement. They care for
> you until they receive money from you and then it is a long time before you
> get product. And some of the product is the cheapest crap I have ever seen.
> i.e. the multimeter straight from Harbor Freight for $4. I still have
> stuff I can't use and for the beginner one does not know what you need or
> not. Good luck with Bill's number.
>
> I read many reports on the internet about the misgivings of EO and to be
> careful of their dealings. I wanted an Azure system and they are the only
> player in the US. Which is too bad for Azure. I know I would go elsewhere
> to get their system if to do it over again. So you are not the only one at
> least from the past. My advice is to be vigilant and do so with tenancy.
>
>
>
george figdor wrote:
>
> > I'm having big problems getting parts and service from Electro Automotive
> after buying one of their kits. Eighteen months after paying for my kit, i
> still haven't received my controller. No one answers the phone there
> anymore, and my email inquiries rarely get a reply. Way back in the summer
> of 2009, when i started working on my VW Rabbit conversion the Electro
> Automotive responses took a few days---but they did respond. And the parts
> did continue to come in. But by the end of 2009, things were beginning to go
> downhill. Many of the machined parts that i received were incorrectly
> machined---including the main adapter plate. Many of the mounting plates had
> incorrectly placed holes. And still no controller.
> >
> > But the big problem was that Mike and Shari became incommunicado. I have
> been trying since January to reach them by phone. Back then they said that
> the controller was currently unavailable from their supplier, but calls to
> curtis and to several distributers indicated that the curtis 1231 controller
> was readily available.
> >
> > This has been doubly disappointing since i have been a longtime fan of
> Mike and Shari---having followed their writings in HomePower magazine and
> other journals. And initially I was very impressed with their VW kit. Does
> anyone know what's going on. Am I the only one, or are others stuck in the
> middle of their Electro Automotive conversion waiting for parts and for word
> from them?
> >
> > _______________________________________________
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>
>
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