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Re: [EVDL] I'm having big problems getting parts and service from Electro Automotive

Hi George,

I ordered some piece mill parts from EA back in Jan 2009, i.e., battery
racks and boxes for 914, adaptor, and motor mount totaling over $3600. I
received almost everything by June 2009 but the ventilation fans and
fittings were missing which I didn't discover until earlier this year. EA
did include an invoice but it was not detailed enough to discern the missing
components. I e-mailed them numerous times and even sent them a letter over
the course of February thru April of this year and have yet to be
acknowledged. I have given up on ever getting those components. In light of
my experience, I will NEVER order from them again and encourage others
reading this list who are considering purchasing from EA to peruse the
archives for both positive and negative references and make your decision
based on other's factual experiences.

I only hope that EA will make good on your controller delivery or at least
refund the difference.

Cheers,
Hart Penn


-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of george figdor
Sent: Monday, September 27, 2010 4:02 AM
To: [email protected]
Subject: [EVDL] I'm having big problems getting parts and service from
Electro Automotive after buying one of their kits

I'm having big problems getting parts and service from Electro Automotive
after buying one of their kits. Eighteen months after paying for my kit, i
still haven't received my controller. No one answers the phone there
anymore, and my email inquiries rarely get a reply. Way back in the summer
of 2009, when i started working on my VW Rabbit conversion the Electro
Automotive responses took a few days---but they did respond. And the parts
did continue to come in. But by the end of 2009, things were beginning to go
downhill. Many of the machined parts that i received were incorrectly
machined---including the main adapter plate. Many of the mounting plates had
incorrectly placed holes. And still no controller.

But the big problem was that Mike and Shari became incommunicado. I have
been trying since January to reach them by phone. Back then they said that
the controller was currently unavailable from their supplier, but calls to
curtis and to several distributers indicated that the curtis 1231 controller
was readily available.

This has been doubly disappointing since i have been a longtime fan of Mike
and Shari---having followed their writings in HomePower magazine and other
journals. And initially I was very impressed with their VW kit. Does anyone
know what's going on. Am I the only one, or are others stuck in the middle
of their Electro Automotive conversion waiting for parts and for word from
them?

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