Hi Smith.jgilly69, will you help me out with the software process? I'd like to run the scanner software like you did and everything. I know that BenjaminNelson guy on youtube just made a video about hooking his Smith Electric batteries to some PC software - he had the Valence batteries from a Smith box truck not the step van (d75 Newton Step Van).
Also, jgilly69, how did you check your orange pucks? My battery pack has four of the orange puck style ones and I just ohmed mine with a Fluke meter and they seemed fine. Also, I did find that if you don't open the latches on these pucks all the way then they won't go back in the same way and you'll have issues since they're not inserted properly - kinda like you said. When I think of "high voltage interlock" from the fault you read from the software, I'm thinking about the pucks as the interlocks? Either way, I'm not getting that fault, the van moves and everything, but on the battery interface 1 of 4 battery rings(?) is yellow while the others are green -it's the third one in from the left that's yellow. Right now,I can't figure out which if the two battery packs the bad ring is on? I wan't to avoid removing both packs.
Solarrx, I'm interested.
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I have one of these as well, been driving it for 2 years.
I've encountered this a couple times and I believe it is with the modules becoming un balanced. Or the vcu running out of memory. Not sure. Some diag. Software would be handy.
My solution which has worked for me is disconnect the 24v battery for a bit. Reconnect. Charge batteries to full capacity. Disconnect 24v wait a bit. Reconnect and turn on. Sometimes going through the routine a couple of times.
Hope this helps