Very great information here! Thanks BigChief, JGilly.
Im just now doing what JGilly recommended a couple months ago about draining the batteries down and charging them back up to solve my single battery pack that won't charge (#3) - the thing about the open contractors not closing. Unfortunately, I didn't do it right or it didn't work. I got the SOC down to the last bar and where a little red light illuminated on the battery HMI:
After I plugged in the charger, it shows what each pack had left in power, but as usual the little red lights next to pack 3 were not illuminating like on the other packs. JGilly, perhaps I should have let the battery packs go lower or was this low enough? I thought about leaving the vehicle ON at the ChargingPoint location until they went completely dead? But opted to try that another day after some feedback from JGilly.:
This is what it looked like after several hours of charging and I decided to stop and head home since the lights still hadn't illuminated on pack #3 - which I'm assuming means that its not charging. They've never lit up on that one:
Anyhow, Im in process of purchasing the PCAN cable and doing the same deal as BigChief. Worse case scenario, Im willing to drive down to Santa Rosa, CA (Thunderstruck) from Oregon for a replacement, and also interested in this charger you mentioned with the programming option, JGilly, what is it called?